Public Communications and Information Sciences
The Impact of Information Technologies on Institutional Communication and the Modernization of Public Administration
Abstract
This study examines the impact of information technologies on institutional communication and the modernization of public administration. Drawing upon socio-technical systems theory, the Technology Acceptance Model, and network society theory, the research analyzes how digital tools reshape administrative processes, communication flows, and institutional efficiency. Employing a mixed-methods research design that integrates quantitative survey data with qualitative insights, the study evaluates the relationship between technological adoption, communication effectiveness, and modernization outcomes. The findings indicate that information technologies significantly enhance institutional communication, contribute to administrative transparency, and support modernization efforts. However, the transformative impact depends on organizational culture, leadership capacity, and digital competencies. The study offers theoretical contributions to the understanding of digital transformation in public administration and provides practical recommendations for sustainable institutional modernization.
References
CASTELLS, M. 2010. The rise of the network society. 2nd ed. Oxford: Wiley-Blackwell.
DAVIS, F. D. 1989. Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), pp. 319–340. https://doi.org/10.2307/249008
LAUDON, K. C. and LAUDON, J. P. 2020. Management information systems: Managing the digital firm. 16th ed. Harlow: Pearson.
MERTON, R. K. 1968. Social theory and social structure. New York: Free Press.
WEILL, P. and ROSS, J. W. 2004. IT governance: How top performers manage IT decision rights for superior results. Boston: Harvard Business School Press.
Authors retain copyright of their published work and grant the International Journal of Social Science Research and Review (IJSSRR) the right of first publication.
Articles published in IJSSRR are distributed under the terms of the Creative Commons Attribution 4.0 International License (CC BY 4.0), which permits use, distribution, and reproduction in any medium, provided that the original work is properly cited.
Authors are permitted to share, archive, and distribute the published version of their work, provided that proper acknowledgement of the original publication in IJSSRR is given.
