Job Satisfaction Among Private Daycare Workers in Jakarta
Abstract
Child protection is vital for ensuring that children’s needs and rights are met while supporting their growth and development through family, school, and community engagement (Briggs, 2020). In Jakarta, the increasing reliance on daycare facilities reflects the challenges faced by dual-career families in balancing work and childcare responsibilities (Zahro, 2022; Reformasi et al., 2022). This study investigates job satisfaction among 54 daycare workers in 7 private daycare centers in Jakarta, capturing the several facets of pay, promotions, supervision, benefits, contingent rewards, operational procedures, co-worker relationships, working conditions, and organizational communication in creating daycare workers’ job satisfaction. The research employs a quantitative approach, utilizing Spector’s (1985) Job Satisfaction Survey to collect data from private daycare centers in Jakarta. The univariate analysis reveals notable differences in job satisfaction levels between temporary and permanent workers, with temporary employees reporting higher satisfaction in several areas contrary to the expectation that permanent workers would be more satisfied due to job security and benefits. Job satisfaction also varies with tenure, showing that employees with different lengths of service experience diverse satisfaction levels, such as peak satisfaction for those with shorter tenure and improved satisfaction for long-term employees. Gender-based analysis uncovers distinct patterns: female employees generally report higher number of workers perceiving job satisfaction with supervision and co-workers, while male employees present higher number of workers who satisfied with pay, promotions, and communication. However, through the ANOVA Test, this research cannot demonstrate a significant difference in job satisfaction based on workers’ characteristics. These results highlight the variance of job type, tenure, and gender on employee satisfaction, offering valuable insights for enhancing workforce management and policy decisions.
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