The Role of Alternative Service Delivery Models in Improving Access to Health Care, Education, and Water Services in the South African Public Service

Regina Mapula Mokgolobotho; Simon Matome Nkgapele

doi:10.47814/ijssrr.v7i10.2231

Regina Mapula Mokgolobotho University of Johannesburg, South Africa https://orcid.org/0009-0000-9300-6257
Simon Matome Nkgapele Sol-Plaatje University, South Africa

DOI: https://doi.org/10.47814/ijssrr.v7i10.2231

Keywords: Alternative Service Delivery Models, Healthcare, Education, Water

Abstract

This study examined the role of alternative service delivery models (ASDM) in improving the availability and quality of health care, education, and water services in the public service of South Africa. The research used secondary data sources to assess the impact of various ASDMs on important public services such as healthcare, education, and water and provided a comprehensive evaluation of the effectiveness of these models in meeting the vital needs of South African communities. The study found that the adoption of ASDMs in South Africa has contributed in part to improving access to basic services such as health care, education, and water, but there are still minor difficulties in ensuring the full effectiveness of ASDMs. These challenges include a lack of knowledge of the way to innovate, resistance to innovation, cases of health negligence, and issues related to public and private partnerships (PPPs). The study suggested that in order to further optimise the impact of ASDMs, South Africa's Government should invest more in information and communications technology (ICT), implement training and awareness programs on ASDMs' role, and regularly monitor PPP projects.

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