The Optimal Solution for Strengthening the Quality of Teacher Services Through Personality Development and Organizational Justice

Abstract

The quality of teacher services is an important element related to achieving national education goals and developing Indonesian people as a whole. The initial survey of teacher service quality at the Bogor Regency PGRI Vocational School has not achieved maximum results. Therefore, the quality of teacher services is interesting to research. This research aims to find ways to improve the quality of teacher services by examining the relationship between teacher service quality teacher personality variables and organizational justice. The research used correlational statistical methods and carried out Sitorem method analysis. The unit of research analysis is the PGRI Vocational School teachers in Bogor Regency with a population of 279 and a sample of 103 teachers. The research results show that there is a positive relationship between teacher personality and teacher service quality with the strength of the relationship ry1 = 0.421 and there is a positive relationship between organizational justice and teacher service quality with the strength of the relationship ry2 = 0.297 so that the quality of teacher service can be improved through teacher personality and organizational justice. The results of this correlation are then integrated with the SITOREM method to obtain a way to improve the quality of teacher services based on personality development and organizational justice through strengthening indicators. The results of SITOREM show that efforts to improve the quality of teacher services can be done by improving the following indicators in order of priority for improvement: (1) stable emotions, (2) openness to experience (3) procedural justice (4) responsiveness (5) attention. The next effort is to maintain 9 indicators that are in good condition, namely: (1) sincerity (2) enthusiasm (3) consensus (4) interpersonal justice (5) informational justice (6) distributive justice (7) physical appearance (8) guarantee (9) reliability.