The Effects of Cyberloafing on Employees’ Job Performance Among Administrative Staff at a University

Abstract

Communication and productivity within institutions have increased because of computer technology and the Internet. Despite all of the benefits that the Internet has provided for businesses, cyber-loafing remains a significant problem. The productivity of the company has been significantly damaged by this practise as a result of employees neglecting tasks to indulge in cyberloafing. Additionally, this action puts organisations in a precarious situation, putting the business at considerable risk of violating security regulations. The Internet and computer technology will continue to be crucial with the onset of the Fourth Industrial Revolution, and businesses will continue to have severe issues with cyber-loafing during working hours. Businesses have put measures in place to lessen cyber-loafing, such as software programmes created to monitor, trace, and lock down the usage of the Internet for unlawful purposes. Unfortunately, these solutions cannot stop employees from cyber-loafing, therefore managers must play a part in minimising this behaviour. The role played by managers in reducing and controlling cyber-loafing is unclear. Therefore, the purpose of this research was to examine the effects of cyberloafing on employee job performance among administrative staff at a university. The respondents were managers and administrative staff at a university. This study employed a qualitative method, specifically Interpretative Phenomenological Analysis. This method was considered necessary to gain an in-depth understanding of the phenomenon.