The Effectiveness of Performance Management Systems in the Workplace: A Case of Tzaneen Local Municipality
Abstract
This study examines performance management as a tool in effective service delivery of local government. The main objective of the study is to evaluate the effectiveness of an institutional performance management system on a workplace with specific reference to municipalities. This study adopted a conceptual approach using qualitative research methodology and relying heavily on secondary data. It further adopted both the empirical approach and the conceptual approach relying heavily on primary and secondary data. Various countries in the developing world took a decision to join this global trend of reforming their administrative systems to meet the challenges of the 21st century, and a few policies were developed and implemented to achieve the objectives of origination. Performance Management has attained a position which is a vital link between the day-to-day duties that are performed by individuals in the organisation alongside the progression towards achieving the organisations overall strategic goals. It is a continuous process of improving performance by setting individual and team goals, which are aligned with the objectives of the organization, planning performance to achieve the goals, reviewing and assessing progress, and developing the knowledge, skills and abilities of people. This whole work system begins when a job is defined as needed.
References
Aquinas, H. 2014. Performance Management 3rd Ed. Essex: Pearson Education Limited.
Bogopa, M. J. 2013. Challenges of Local Government in South Africa. Proceedings of South African Association of Public Administration and Management conference Mokopane: 15 – 16 August 2013, page 112 - 120. Polokwane: University of Limpopo
Budabi, R.M.2017.Theories of Motivation and Their Application in Organizations: A Risk Analysis. Available at http://dx.doi.org/10.18775/ijied.1849-7551-7020.2015.33.2004 [Accessed on 08 July 2022]
Creswell, J.W. 2003. Research design, qualitative, quantitative, and mixed methods approaches. 2nd Edition. New Delhi: Sage Publications.
Creswell, J. 2010. Educational research: Planning, conducting, and evaluating quantitative and qualitative research. 4th Edition. Upper Saddle River, NJ: Pearson Education.
Curtis, D. 1999. Performance Management for Participatory Democracy; Thoughts on the Transformation Process in South African Local Government. International Journal of Public Sector Management, 12(3): 33-34.
Fourie, D. J. 2012. The Use of Performance Management for Effective Governance in Public Administration. Administratio Publica. 33 (1): 124–139.
Jurnali, Teddy; & Siti-Nabiha, A. K., Performance Management System for Local Government, 2015. The Indonesian Experience, Global Business Review, 16(3), 2015, 1–13. https://doi.org/10.1177/0972150915569923 [Accessed on 12 July 2022]
Kihn, L. 2010. Performance outcomes in empirical management accounting research: recent developments and implications for future research. International Journal of Productivity and Performance Management, 59 (5):468 – 492.
Kgwefane, N. G. 2014. Effects of the Performance Management System on Service Delivery in the Mbombela Local Municipality:Mpumalanga Province.Unpublished Masters Dissertation. Polokwane: University of Limpopo.
Malatji, T.L., 2017. Challenges in the Implementation of Proactive Land Acquisition Strategy (PLAS) in Mopani District area, Limpopo Province (Masters dissertation)
Moodley, N. 2003. Performance management in Developmental Local Government, a search for an effective and workable approach. Unpublished Masters Dissertation: University of Western Cape.
Munzhedzi, P.H. 2011. Performance Management System and improved productivity: a case study of the Department of Local Government and Housing in the Limpopo Province. Unpublished Masters Dissertation. Pretoria: University of South Africa.
Nkuna, N. W. 2013. Performance Management in South African Local Government: is it a Matter of a System Model or Measurement? Proceedings of South African Association of Public Administration and Management conference Mokopane: 15 – 16 August 2013, Polokwane: University of Limpopo.
Ndevu, Z.J.Muller,K.2018.Operationalising performance management in local government: The use of the balanced scorecard. Users/martinus.selepe/Downloads/Operationalising_performance_management_in_local_g.pdf [Accessed on 15 July 2022]
Radebe, Q.P. 2013. The impact of a Performance Management System on Service Delivery in the City of Johannesburg Metropolitan Municipality. Unpublished doctorate dissertation. Vaal Triangle: North-West University.
Seemela, V. P. P. 2005. Framework for a Performance Management System for Municipalities. Unpublished Master of Development Dissertation. Potchefstroom: North West University.
Sharif, A.M. 2002. Benchmarking performance management systems. Benchmarking: An International Journal, 9 (1):62 – 85.
Selepe, M.M.2018.The Assessment and Enhancement of Performance Management Within the South African Local Government Environment. The 3rd Annual International Conference on Public Administration and Development Alternatives 04 - 06 July 2018, Stellenbosch University, Saldahna Bay, South Africa
Sounders,B.2019.20 Most Popular Theories of Motivation in Psychology. https://positivepsychology.com/motivation-theories-psychology/[Accessed on 08 July 2022]
Taticchi, P., Tonelli, F. and Cagnazzo, L. 2009. A decomposition and hierarchical approach for business performance measurement and management. Measuring Business Excellence. 13 (4): 47 – 57.
Van der Waldt,G. and Du Toit,D.P.F.1999.Managing for excellence in the public sector.Lansdowne: Juta.
Van der Waldt, G. 2004. Managing performance in the public sector: concepts, considerations and challenges. Lansdowne: Juta.
Warnich, S., Carrell, M. R. and Elbert, N. F. 2006. Human Resource Management in South Africa. 3rd Ed. Hatfield: Thomson Learning London.
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Copyright for this article is retained by the author(s), with first publication rights granted to the journal. This is an open-access article distributed under the terms and conditions of the Creative Commons Attribution license (https://creativecommons.org/licenses/by-nc-nd/4.0/).
