THE Quality of Service for Civil Servant Pension Proposals Entering the Retirement Age Limit in North River Upper District

Abstract

This study aims to analyze the quality of civil servant pension proposal services that reach the Retirement Age Limit at the North River Upper District Personnel, Education, and Training Agency. The problems to be studied are the procedure for proposing pensions for Civil Servants who reach the Retirement Age Limit (BUP) and the obstacles faced in the pension proposal service procedures. The method used in this study is a qualitative research method using a descriptive type of approach. The type of qualitative research using a descriptive type approach is "problem-solving procedures that are investigated by moving, describing the current state of the subject, the object of research (a, community institutions and others) based on the facts that appear. The results showed that the quality of civil servant pension proposal services that reached the Retirement Age Limit (BUP) at the Personnel, Education, and Training Agency of Hulu Sungai Utara Regency in terms of the dimensions of Tangibles, Reliability, Responsiveness, Assurance, and Empathy has been good and strives to improve the quality of service in terms of pension proposals.