Legal Protection Against Consumer on Online Transaction Fraud

Abstract

In this modern era, technology is increasingly being utilized and used for various purposes, such as for conducting online transactions. Online transactions are increasingly being used by people because they are easy to use and can be done at any time. But on the other hand, violations of consumer rights still often occur due to fraud by business actors. Online transaction is virtually and between consumers and business actors don’t know each other, so the trust system becomes the main things in every online transaction and is very vulnerable to fraud. Indonesia has regulated consumer protection as stipulated in Law Number 8 of 1999 concerning Consumer Protection, the facts on the ground are that there are still many consumers who are harmed and don’t get justice. This study, it is expected to be able to answer the formulation of the problem, there is How is the legal view of Consumer Protection against online fraud victims and how to resolve disputes. This study uses a qualitative descriptive research method with a sociological juridical approach. The results of this study, although it is guaranteed by the Consumer Protection Act, many respondents do not get their rights to receive compensation and in terms of resolving consumer disputes or the parties concerned can take court or out of court according to the agreement of the parties, however alternative online dispute resolution can be implemented in full.