Transforming Social Service Delivery through Case Management:  Evaluating the Tamkeen Clinics Model in Saudi Arabia for Inclusive and Sustainable Development

Saad Rashed Alzeer; Lisa Simmons; Arwa Alghanmi

doi:10.47814/ijssrr.v8i8.2861

Saad Rashed Alzeer Director of Social Impact, Maximus KSA, Riyadh 13241, Kingdom of Saudi Arabia (KSA)
Lisa Simmons Lead Vice President of Domestic and Global Operations, Maxius USA, Washington, DC 20006, USA
Arwa Alghanmi Ministry of Human Resources and Social Development (HRSD), Kingdom of Saudi Arabia

DOI: https://doi.org/10.47814/ijssrr.v8i8.2861

Keywords: Case Management, Social Service Delivery, Theory of Change, Welfare-to-Work Programs, Digital Service Systems, Program Evaluation, Inclusive Development, Saudi Arabia

Abstract

This study evaluates the Tamkeen Clinics initiative, a case management-based model introduced by Saudi Arabia’s Ministry of Human Resources and Social Development (HRSD) accompanied by Maximus KSA, designed to promote inclusive and sustainable social development. Grounded in a Theory of Change framework, the initiative targets social security beneficiaries across seven regions, aiming to transition individuals from welfare dependency to economic participation through tailored support pathways. These include three intervention tracks: career guidance, employment, and entrepreneurship. Using a mixed-methods approach, the research integrates survey data, administrative case reports, and qualitative feedback to assess both developmental and operational outcomes. Within six months, the program delivered over 4,700 targeted interventions, trained 3,492 individuals, and facilitated employment for 1,372 beneficiaries, contributing approximately 80 million riyals to the national economy annually. Additional support included legal counselling, mental health services, and housing for nearly 500 individuals. Digital innovations, such as an integrated Case Management System (CMS) and Learning Management System (LMS), enhanced service tracking and delivery. Findings underscore the model’s replicability and effectiveness in fostering social empowerment, economic inclusion, and system-wide transformation. The study contributes to global discussions on case management in social service delivery, offering practical insights for policy innovation and scalable welfare reforms.

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