Apparatus Performance in E-KTP Services in Karang Taruna Village, Pelaihari District, Tanah Laut Regency

Abstract

This research was conducted to determine the apparatus performance in providing e-KTP services in Karang Taruna Village, Pelaihari District, Tanah Laut Regency. The research method used a qualitative approach. This research was conducted in Karang Taruna Village, Pelaihari District, Tanah Laut Regency. The focus of the research determined from the existing problems was the apparatus performance in providing e-KTP services in Karang Taruna Village, Pelaihari District, Tanah Laut Regency. The research results showed that the apparatus performance in providing e-KTP services in Karang Taruna Village, Pelaihari District, Tanah Laut Regency, was quite high, this could be seen from productivity, service quality, responsiveness, responsibility, accountability according to Dwiyanto's theory and according to Ruky in Tangkilisan (2005: 180), factors that affected the apparatus performance. Factors that affected the performance of the Karang Taruna Village apparatus in providing services to the community which were considered influential and fulfilled in the apparatus performance were the quality of input, organizational culture, leadership, and human resource management.