A “A Supply Chain Risk Mitigation Based on ISO 31000: 2018- Balanced Scorecard (BSC) Integration to Improve Performance: A Case Study at "BTD" Hospital”.

Abstract

This study aimed to assess the supply chain risk through the integration of enterprise risk management (ISO 31000: 2018) and a balanced scorecard (BSC) to improve the performance of “BTD” hospital, Yogyakarta Special Region (DIY), Indonesia. This research was a case study at “BTD” hospital, DIY, Indonesia. The method of the data analysis was descriptive-qualitative. The result showed that mitigating 36 risks and integrating with four perspectives in BSC could improve the hospital’s performance. The mitigations of these risks were improving the communication with the distributors, providing feedback to distributors, conducting assessments to distributors every year, evaluating the buffer stocks for life-saving drugs, e-prescription writing policies in hospitals, revising standard operating procedures (SOP) related to dispensing (making drug management, the person in charge of the drug shelves), mapping the manpower during the peak hours, making quality improvement of the socialization programs (Dispensing and LASA), making programs of characters’ development and the facility improvement.