Juridical Analysis of Fintech Business Dispute Settlement Through Online Dispute Resolution (ODR)

Abstract

The research used in this research process uses type of normative legal research. Online Dispute Resolution (ODR) as an alternative dispute resolution in fintech sector has an urgency to be constructed immediately. First, the philosophical basis states that state supports existence of increasingly developing technologies if they are considered good and bring benefits to society. Second, the sociological basis due for rapid growth of fintech is directly proportional to various legal issues related to fintech disputes. Third, the juridical basis is because regulations related to fintech and Alternative Dispute Resolution (APS) are deemed no longer in accordance with legal developments and community needs,so that stricter regulations are needed and in accordance with legal developments and community needs. The government, the Financial Services Authority, Bank Indonesia and other relevant regulators should pay attention to need to accommodate ODR as an alternative to fintech dispute resolution in various laws and regulations in Indonesia so that there is no legal vacuum (rechtvacuum) and to optimize the basic principles of consumers, namely for efficiency and effectiveness in fintech sector.