The Effectiveness of Performance Management Systems in the Workplace: A Case of Tzaneen Local Municipality

Abstract

This study examines performance management as a tool in effective service delivery of local government. The main objective of the study is to evaluate the effectiveness of an institutional performance management system on a workplace with specific reference to municipalities. This study adopted a conceptual approach using qualitative research methodology and relying heavily on secondary data. It further adopted both the empirical approach and the conceptual approach relying heavily on primary and secondary data. Various countries in the developing world took a decision to join this global trend of reforming their administrative systems to meet the challenges of the 21st century, and a few policies were developed and implemented to achieve the objectives of origination. Performance Management has attained a position which is a vital link between the day-to-day duties that are performed by individuals in the organisation alongside the progression towards achieving the organisations overall strategic goals. It is a continuous process of improving performance by setting individual and team goals, which are aligned with the objectives of the organization, planning performance to achieve the goals, reviewing and assessing progress, and developing the knowledge, skills and abilities of people. This whole work system begins when a job is defined as needed.