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The Influence of Customer Relationship Management Organizational Practices and Customer Relationship Management Technological Practices on Veterinary Clinic Performance Mediated by Customer Retention (Study on Veterinary Clinics in Malang). IJSSRR [Internet]. 2025 Jan. 1 [cited 2026 Nov. 11];7(12):146-59. Available from: https://ijssrr.com/journal/article/view/2446