The Influence of Customer Relationship Management Organizational Practices and Customer Relationship Management Technological Practices on Veterinary Clinic Performance Mediated by Customer Retention (Study on Veterinary Clinics in Malang). IJSSRR [Internet]. 1. Januar 2025 [zitiert 11. November 2026];7(12):146-59. Verfügbar unter: https://ijssrr.com/journal/article/view/2446