Husna, Rahmani, Wahdiyat Moko, and Taufiq Ismail. 2025. “The Influence of Customer Relationship Management Organizational Practices and Customer Relationship Management Technological Practices on Veterinary Clinic Performance Mediated by Customer Retention (Study on Veterinary Clinics in Malang)”. International Journal of Social Science Research and Review 7 (12), 146-59. https://doi.org/10.47814/ijssrr.v7i12.2446.